Technicolor - Thomson IB5000 User Manual download pdf (Page 31)

Troubleshooting guide

Symptom PageRemedy

Before requesting service (troubleshooting)

No power?

There is no picture?

There is no sound or it can

hardly be heard?

The remote control does not

work?

There are no subtitles?

You have forgotten your

password to change the

rating limit?

The menu language is not the

one you want?

Audio (spoken) and / or

subtitle language is not the one

selected during the initial

player set-up?

4-36

5-10-11

17-25-27

28-29

4-12

17-18

Power

• Correctly connect the AC Power Cord to an AC Outlet.

• With the UK plug, check the fuse.

Video and Audio

• Turn on the TV set and your DVD player.

• Check connections.

• Make the correct input selection on the TV set.

• Check the video connection settings.

• Make the correct audio input selection and volume adjustment on the

TV set or hifi system (amplifier or AV selector).

Remote Control

• Load the batteries and check that their polarities (+ and –) are

correctly aligned.

• Batteries are low. Replace with new ones.

• Remove batteries and hold down one or more keys for several minutes

to drain the microprocessor inside the remote to reset it. Reinstall

batteries and try remote again.

• Point the remote control to the front of the player.

• Operate the remote control within an 8 m range from the player.

• Remove any obstacles between the remote control and the red LED on

the player.

Playback

• Check that the subtitle is recorded on the disc.

• Subtitles disappear from the TV screen. See how to display subtitles.

• While in stop mode hold down STOP and PLAY keys of the player,

in that order and simultaneously, for more than 3 seconds. The

password lock will be released and all initial settings will return to

the default values. Please note, that in this case you should switch

the player OFF and then back ON again. You will see a choice of

menu language to be re-set. After pressing the corresponding number

key on the remote control, you will need to proceed with the other

initial settings, as you did when you first installed the player.

(set-up menu).

• The menu language for your player has not been set during set-up.

• Your preferred menu language on a DVD disc (if available) has not

been set during set up.

• The menu is not available in your language on the DVD disc.

• If the audio or subtitle language is not available on the DVD disc,

the language selected during initial player set-up will not be heard or

seen. The disc’s priority language (default language) is selected

automatically. If you want another language, press audio “ ” key

and subtitle “ ” key to select it temporarily for this disc (Or press

MENU during playback, if the disc has its own language selection

menu).

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